Politique d’expédition

Shipping & Delivery Policy

Last updated: September 2026

Flat $4.99 Shipping in Canada — Free on Orders $75+

Standard shipping anywhere in Canada is a flat $4.99 CAD, no matter how many items you order. Orders of $75 CAD or more ship free (order subtotal after discounts, before taxes). It applies automatically at checkout, no code needed.

Where We Ship

We ship from Mississauga, Ontario to all Canadian provinces and territories and to the United States. We don't ship to other countries at this time. Free local pickup in Mississauga is also available.

Shipping Rates

Destination	Rate
Canada (provinces)	$4.99 flat — free on orders $75+
Yukon, Northwest Territories, Nunavut	$19.99 flat
United States	$9.99 flat
Local pickup (Mississauga)	Free

Free shipping applies to Canadian provincial addresses only. Very large orders over 1 kg may show a higher rate at checkout.

Local Pickup

Prefer to pick up? Choose the pickup option at checkout and we'll email you once your order is ready, usually within a few hours. Please confirm your pickup time with us before coming, and bring your confirmation email.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays begin processing the next business day. You'll get an order confirmation email right away and a second email with tracking once your order ships.

Estimated Delivery Times

Region	Estimated Delivery (after processing)
Canada	3–7 business days
Yukon, Northwest Territories, Nunavut	7–14 business days
United States	3–8 business days

These are estimates only. Zahriya is not responsible for delays caused by carriers, weather, customs, or other circumstances outside our control.

Customs, Duties & Taxes (U.S. Orders)

Orders shipped to the United States may be subject to import duties, tariffs, taxes, or customs fees, depending on the carrier and the rules in effect. Unless those charges are prepaid at checkout, they're the responsibility of the customer. If a package is refused and returned to us, any return shipping, customs charges, or related fees will be deducted from any eligible refund.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can also track your order anytime through our chat using "Track my order." If you haven't received tracking within 4 business days, please check your spam folder, then contact us at support@zahriya.ca.

Missing or Damaged Orders

If your order arrives damaged or hasn't arrived within the estimated timeframe, contact us within 7 days of the expected delivery date. For packages marked delivered but not received, please check with neighbours and your building's mailroom, then file a claim with the carrier; we'll gladly help where we can.

Address Accuracy

Please double-check your shipping address before placing your order. Zahriya is not responsible for orders sent to an incorrect address entered at checkout. If you spot an error, contact us right away and we'll do our best to update it before your order ships.