Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: June 2026
Where We Ship
We ship to Canada and the United States.
Processing Time
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day.
You will receive an email confirmation once your order has been placed, and a second email with your tracking number once it has shipped.
Shipping Rates
| Order Total | Canada | United States |
|---|---|---|
| Under $150 CAD | Calculated at checkout | Calculated at checkout |
| $150 CAD and over | Free shipping | Calculated at checkout |
Free shipping applies to Canadian orders only. US shipping rates are calculated based on location and order weight at checkout.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Greater Toronto Area | 2–4 business days |
| Ontario (outside GTA) | 3–6 business days |
| Rest of Canada | 5–10 business days |
| United States | 7–14 business days |
These are estimates only. Zahriya is not responsible for delays caused by carriers, weather, customs, or other circumstances outside our control.
US Customs & Duties
Orders shipped to the United States may be subject to import duties, taxes, or customs fees upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
We are not responsible for delays caused by US customs processing.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. If you haven't received a tracking email within 4 business days of placing your order, please check your spam folder first, then contact us at info@zahriya.ca.
Missing or Damaged Orders
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us within 7 days of the expected delivery date. We are not responsible for orders marked as delivered by the carrier but reported missing — in these cases we recommend filing a claim with the carrier directly, and we will assist where we can.
Address Accuracy
Please double-check your shipping address before placing your order. Zahriya is not responsible for orders sent to an incorrect address provided at checkout. Contact us immediately at info@zahriya.ca if you spot an error — we'll do our best to correct it before the order ships.
Contact
For shipping questions or concerns:
Email: info@zahriya.ca